Every day, we see more and more reports from the users of Steam who claim that their Steam download keeps on stopping. For some reason, that is a recurring issue, and there’s no way to determine what can cause it. The thing that’s causing the problem can either be a system error or a hardware one. Furthermore, the cause of the problem strictly depends on the user’s computer specifications. That includes the components that they have, as well as the operating system. Since there are so many potential causes of the problem, it’s not fair to say that there’s only one universal solution. In fact, we’ve compiled a list that features nine possible solutions for Steam download stopping.
Solution #1: Close Unnecessary Apps
The first thing to do is to always check whether there are any applications running in the background. There are so many app developers who fail to mention that their applications have background processes. Therefore, these background processes can interfere with the computer’s optimal performance and cause it to slow down. Here’s how to find and disable those apps.
- First, launch the Task Manager (Win + R button).
- In the pop-up window, type “taskmgr’’ (without the quotation marks).
- Click OK.
The Task Manager window will display the complete list of every single process that’s currently running. The users can disable the programs that they’re currently not using such as Skype, web browsers, etc. The only thing left to do is to restart the Steam client and hope for the best. If that didn’t fix the problem, proceed with the following solutions.
Solution #2: Adjust the Time and the Time Zone
Other users who had problems with their Steam download stopping have reported that incorrect time and time zone might be the cause. Steam is a program that collects various data and uploads it to its servers at all times. Therefore, if the info doesn’t match, it can cause issues and crash the program. Follow these steps if you want to set the time and the time zone.
- Click on the Windows Icon.
- Select the Control Panel or type it into the search bar.
- Choose Date and time.
- Navigate to the third tab that says “Internet Time’’ and click on “Change Settings”.
- Check the “Synchronize with an internet time server’’ box.
- Click on Update now.
- Confirm by clicking on OK.
Solution #3: Update the Network Drivers
Network drivers are definitely one of the things that can cause the Steam download stopping issue. The Steam client operates by installing frequent updates. Moreover, Steam developers keep on optimizing their software to minimize issues like the one we’re discussing. However, sometimes they overlook certain things such as network drivers. These drivers can’t be supplied along with their Steam client. That means that the users have to install them on their own. Older network drivers often cause issues with newer Steam clients, mainly because the newer client introduces new functions. To update the network drivers, the user needs to follow this brief guide.
- Open up the Control Panel, either by navigating to it or by typing it in the windows search bar.
- Select Device Manager.
- In the list of devices, navigate to Network adapters and expand it.
- Double-click on the driver and wait for a window to pop up.
- Click on the Driver tab and select Update Driver.
There should be two types of network adapters, LAN and wireless. This solution is applicable to both, so there’s no need to be confused.
The users can either choose to turn on the automatic update setting or to update the drivers manually, so it’s up to them. Manual update, however, requires the necessary installation files which can be found on the official website of the product. Once the update closes, restart the Steam Client and try resuming the Steam download.
Solution #4: Limit the Bandwidth
Matching the download speed with the disk writing speed is something that many people overlook. In other cases, people are even completely unaware that something like that can cause issues. Well, it most definitely can! Our advice is to try and limit the Steam bandwidth, and set it to something that’s neither fast nor slow. To do that, follow these steps.
- Open up the Steam Client as an administrator.
- Click on Settings in the top left corner of the client.
- Select the Downloads tab.
- In the drop-down window, select “Limit bandwidth to’’ option.
- Choose a speed from the list of available options.
- Close the program and launch it again.
Solution #5: Disable Windows Defender
Steam download stopping can be caused by Windows Defender as well. Windows Defender causes problems all the time, that’s no secret. It often blocks programs and sources that it deems unreliable, even if they aren’t. Additionally, some users have reported that their Steam issue was fixed by relaunching the Windows Defender. There’s no real explanation to what causes the issue, but we know that this can be a potential fix. Follow this guide if you want to disable Windows Defender.
- Press the Windows Key and R button on the keyboard at the same time.
- When a dialogue box opens, type “msc” into it.
- In the Local Group Policy Editor select the Computer Configuration tab.
- Select Administrative Templates.
- In the Windows Components folder choose Windows Defender.
- Scroll down through the options until Turn off Windows Defender appears.
- Select “Enabled’’.
- Apply the settings and click OK.
That’s it. Now, the Windows Defender won’t cause problems anymore. At this point, the users should restart the computer and launch Steam again as an administrator. Just right-click on the icon and choose Run as administrator option.
Solution #6: Enable .NET Framework Properly
One of the most important programs/tools for Windows is .NET Framework. Without it, nothing would be able to run properly, and the users would face problems on every corner. Sometimes, it happens that the .NET Framework isn’t enabled properly. That causes a lot of programs to malfunction, including Steam. To fix Steam download stopping, the user should check whether .NET Framework works as it should. To do that, follow this guide.
- Press the Windows Key on the keyboard.
- Open up the Control Panel.
- Select Programs and Features from the list of available options.
- In the new window, select “Turn Windows Features on and off’’.
- Check the empty boxes and click OK.
Now, the users will see a smaller window with multiple check-boxes which correspond to different .NET Framework functions. The user should expand each folder and check whether there’s a check in each box.
Solution #7: Delete CDPUserSvc_3elf2 Process
We’re moving on to specifics. If none of the above have fixed the Steam download stopping issues, let’s try out some of the more advanced solutions. We’ve read in the Steam forums that many users have had problems with this particular service (CDPUserSvc_3elf2). It causes the Steam games to download inconsistently, which causes even more problems.
Before the users decide whether they should delete this process or not, it’s a good idea to check if it’s necessary first. To do that, the users need to enter the safe mode with networking. There are several ways of entering the safe mode, depending on the operating system that the users have. For Windows 7, 8, and Vista, the users have to press F8 button on their keyboards while the computer is booting up. That will open up a list of options to choose from. Once the computer is in safe mode, the users can proceed to check the download speed.
We’ll explain how users can check whether their download is smooth or not down below.
Start the computer in safe mode by selecting Enable Safe Mode with Networking.
Launch Steam and try downloading the game again.
If it downloads smoothly, then the problem is definitely the “CDPUserSvc_3elf2’’ process. Therefore, the users will have to disable it. Here’s how to do that.
- Click on the Start Menu.
- Open the Control Panel.
- Navigate to Administrative Tools.
- In the window that opens up, scroll down until Services option appears. Open it.
- The “CDPUserSvc_3elf2’’ process should be there. Double click it.
- Choose the option to disable it.
- Click on Properties.
- Set the startup type to “manual’’.
Solution #8: Clear the HTML Cache
Our last resort will be to completely reinstall the Steam Client. But before we do that, let’s try out this one last thing. We can try clearing up the HTML cache in hopes of fixing the Steam download stopping issue.
- First of all, completely exit the Steam client.
- Press the Windows and R Button together.
- Type “control’’ into the dialogue box.
- Once the Control Panel is open, navigate to Folder Options.
- Click on the View tab.
- Check the box that says “Show Hidden files, folders, and drives’’.
- Click on Apply and close the window.
- Press Windows and R Button together again.
- Write “C:\Users\<Your Username>\AppData\Local\Steam\htmlcache’’ in the dialogue box.
The users need to change <Your Username> to whatever their username actually is. If they don’t know their username, there are ways to find out. First of all, they need to open the C drive. Second of all, they need to search for a “Users’’ folder. Inside that folder, there will be several subfolders with all usernames that currently use that computer.
- Click on the username and open AppData folder.
- Open the Local folder, then Steam subfolder, and navigate to htmlcache folder.
- Select all items in that folder and delete them.
- Press Windows and R Button together yet again.
- Type “steam://flushconfig’’ in the dialogue box.
- Press OK to confirm.
- Launch Steam to check whether everything works properly.
Keep in mind that Steam will probably ask for login information when you start it. Therefore, only clear the HTML cache if you know your username and password. Otherwise, you won’t be able to log back into your account.
Solution #9: Reinstall Steam
As we’ve mentioned, our last resort will be to completely reinstall steam and try to fix the Steam download stopping problem. If none of the solutions above worked, that means that the Steam Client isn’t good. Therefore, this solution should only be used if the users know their usernames and passwords. Otherwise, they’ll get locked out of their own accounts. Moreover, save game files should be backed up in case anything gets lost during the reinstall.
- Launch the Run Application (Win Key + R Button).
- Type “taskmgr’’ in the dialogue box.
- Once the Task Manager opens, close all Steam-related processes.
- Launch the Run Application again.
- Type “C:\Program Files (x86)\Steam’’ in the dialogue box.
- Select the following folders and files:
- Finally, delete everything else except the files and folders mentioned above.
- Right-click on the Steam launcher application.
- Select Run as Administrator option.
Steamapps — All Steam games will be in this folder.
Userdata — The users’ information and game progress files will be in this folder.
Skins — Every skin that the user has for multiple games will be in here.
Steam.exe — This is the Steam launcher application.
Ssfn files — It’s a good idea to make a back up of these files, since they contain a lot of authorizations, etc.
The users need to launch Steam (by using a launcher) and wait for it to finish installing some updates. When the installation finishes, the users will then have to input their login info. Finally, the Steam download stopping issue should be resolved. The users also need to pay attention to log in as administrators. If they don’t know how to do that, here’s a brief guide.
All in all, that’s it. The fix couldn’t be any simpler.