When it comes to error messages, this is one of the least helpful ones. It doesn’t tell us how or why there is an issue with the Internet connectivity. And, if you got this error, you are probably forced to use your phone in hopes of finding out what to do. However, since the error doesn’t give us a lot of information, we will have to do some troubleshooting first. By the end of this article, you should definitely be able to cover all of your bases and fix the issue.
Fix #1: Check Your Router
The first thing you should do when there is an internet issue is to check the connectivity. Make sure that your router is getting internet from your Internet service provider. If the issue comes from a wi-fi connection, try using a different device to connect to the Internet. If it can, than the issue is not with the modem. However, if the second device can’t connect either, contact your ISP to ask for help. You should also run a test on your PC by following these steps:
Open the Run dialog box. You can do so by holding down the Windows key on your keyboard and pressing the R key at the same time. In the Run box, enter cmd and hit Enter. This will open the command prompt. In the command prompt you should enter the command ping-t 18.104.22.168. Once you do that, hit enter again and you should receive the result. The result you want to see will show your ping. Will usually end with something like time=175ms TTL=49. And there would be multiple lines of text.
This type of result means that the connection is there. However, if it shows that the request has timed out, it usually means the internet is dead and you should use a different fix. As you do, keep this window open to check up on the status of the internet after each step.
Fix #2: Check the Software
If your router has the internet, the issue might lie with your software. You can check this in a few simple steps:
As your command prompt is already open, you will have to open a new one, do not close the first one. To do so, go through the start menu and do search for cmd. Open it by using the right click and going running it as the administrator. A new, black command prompt will open up.
There are five commands you will have to enter into it.
- The first one is netsh int ip reset C:\resetlog.txt. Press Enter.
- The next command you need to use is netsh winsock reset and hit enter again.
- Then use ipconfig/flushdns followed by ipconfig/release and ipconfig/renew.
Remember to press the Enter key after each command. Once these steps are over, check if the connection is working now. If it is, great. If it is not, go on to the third method.
Fix #3: Turn it off and on again
Turn your modem and your router off for at least 10 minutes. Then you can turn them back on. Once you do, double check to see if the Wi-Fi connection is there. Or, if you are using wired connection, just check if it is properly connected. Run the command in the command prompt again to check for replies. And wait for a couple of minutes before using the fourth fix.
Fix #4: Reset Google Chrome
While this is technically not related to previous steps, it is still recommended to do it. Simply follow these instructions:
Open the run dialog again (Win+R). Once in it, copy the corresponding line that fits your operating system. So, if you are using XP paste
%USERPROFILE%\Local Settings\Application Data\Google\Chrome\User Data\
into the box and hit enter. If you are using any of the newer Windows operating systems use
Once you enter the line, hit enter. This will open a window that shows a lot of different folders. You should rename the default folder by adding .old to the end. If you get the message that Google Chrome is already active you should restart your computer. Once it is back on, go through the same steps without starting Google Chrome up. After the default folder has been successfully renamed to default.old see if the issue is fixed by re-opening Chrome.